Frequently Asked Questions
Q. How do I create an account?
A. Registering an account with us couldn't be easier. Simply click Register Now. All you need to do is fill in a few details to create your account. Once your account is set up you're good to go! Please be advised we only accept one account per player - see section 4.6 in the Terms and Condtions for further details.
Q. I've forgotten my password, what should I do?
A. To change your password follow this link or you can find the link on the homepage just under where you login at the top right hand screen of the page. If you come across any problems then don't hesitate to contact our customer support via email or live chat.
Q. What are the Welcome Bonuses and Terms?
Q. My balance is currently bonus funds, when will this become cash?
A. If you have an active bonus your winnings will be paid into your bonus balance until you reach your wagering requirement of the bonus. Once your wagering requirement has been met (as per the T&C's of the bonus) the bonus funds will become cash and are then withdrawable. If you would like to track your wagering contributions, simply click on the "My Account" tab and then the Promotion History tab.
Q. How do I cancel my bonus?
A. If you would like to cancel a bonus then click the "My Account" button and then the "Promotion History" tab. The bonus will then appear and should be shown as "active" in the status column. You can then click the "cancel" button to opt out, to confirm the cancellation select "Yes Cancel Promotion".
Q. How do I cancel a withdrawal?
A. To cancel a withdrawal all you need to do is go into the My Account section and select the "Withdrawal" tab. Then select the pending withdrawal you want to cancel and click the 'cancel' button. Once you have cancelled the withdrawal the funds will be returned into your avaliable cash balance.
Q. Have you received my ID documents?
A. When we have recieved your ID documents our verifications team will complete the verification checks and will respond within 24 hours.
Q. How long do I need to wait for my withdrawal to be processed?
A. Any withdrawals will be set to a "pending" status and immediatley sent to our verifications team. If they need any information they will contact you within 24 hours. All withdrawals will be pending for 2 working days and will show as completed once they have been approved. The withdrawal status will then change to "complete" and the funds will be transfered to your account within 1-5 working days.
Q. How do I claim a bonus code?
A. To claim your bonus code just log into the "My Account" section and select the "My Promotions" tab. On the right hand side there will be a box to enter your bonus code. Enter your code and then click "Submit". The terms and conditions of the bonus will appear, you must read through these and then press "Claim" or "Deposit" to activate the bonus. If you need assistance with this, please browse our Bonus Code Help Guide.
Q. I've been awarded an instant bonus - when will this be applied to my account?
A. An instant bonus will be applied to your account immediatley. If the bonus isn't added to your balance straight away then contact our customer support team through Live Help. Don't stake any funds if the bonus has not appeared in your balance as once funds have been staked we can not add the bonus retrospectively.
Q. Why can I not play a game / access the site / my screen has frozen?
A. This problem may be down to a temporary technical issue or it could be a issue your Internet browser. If the problem continues then we recommend that you first try a different browser such as Google Chrome or Firefox. After you've done this we then encourage you to clear your cache and cookies. Click here for a guide on how to clear your cache and click here to download Google Chrome
Q. What are error codes 5089 and 5090?
A. If the 5089 error code is displayed then this means that you already have an account on this site. The 5090 error code means that you have self excluded an account operating under the IP&S license. If you would like to know more about the sites operating on this license then click on the Gambling Comission logo at the footer of the page.
Here at Bingo IE our top priority is our players therefore we have a friendly customer support team who are there to help answer any of your queries as quickly and efficiently as possible.
You can reach our customer support team between 8am and 12am daily. They can help with questions regarding game play, cash in or cash out, bonuses and any other related issues.
Here's the ways in which you can contact our team -
To get an instant response then click the "Live Chat Now" link below or the "Live Help" button at the top of the screen. You can use this feature between 8am and 12am every day.
Or you contact us via email. Just drop us a message at firstname.lastname@example.org and we will try and get back to you within 24 hours.
If you're more a pen and paper person then you can write to us at:
Bingo IE, Ground Floor, Bevan House, Esh Plaza, Sir Bobby Robson Way, Newcastle-Upon-Tyne, NE13 9BA.